of disputed chargebacks go unrecovered.
Slateward packages the product usage evidence that wins SaaS chargebacks. Connects to Stripe and your analytics tool. No SDK. No engineering.
$30M–$80M ARR SaaS · Stripe + any analytics tool · Free for design partners
Card networks require proof your customer used the product. Your billing tool sends a payment receipt.
Stripe auto-responds with four fields of transaction data. The session logs and product usage your SaaS already collects never reach the dispute.
Same dispute. Same customer. Different evidence.
Not every dispute is worth fighting. Not every piece of evidence matters.
Chargeback disputes aren’t random. Card networks and issuers respond to specific evidence patterns, and the winning combination differs by network and issuer.
Not every chargeback is worth contesting. Each dispute is scored on evidence strength, network rules, and issuer history so effort goes to cases with winnable evidence.
Different card networks and issuing banks weigh evidence differently. The right combination for a Visa dispute through Chase is not the same as an Amex dispute through Capital One.
Most tools treat each dispute as a one-off. Slateward is built to feed every result back into case selection and evidence packaging. The system gets sharper with volume.
Three steps. No engineering required.
Grant read access to Stripe and your analytics tool. We handle the rest.
Grant read access to Stripe and your analytics tool. Two API keys, two minutes.
Slateward identifies disputes worth fighting, selects the strongest evidence, and files automatically.
Track every dispute from filed to resolved. Won revenue shows up in your next reconciliation.
Fraud systems don’t get built by generalists.
Winning disputes takes two things: selecting the right cases and packaging the right evidence.
Chargebacks are a classification problem first
True fraud, friendly fraud, and merchant error each demand different evidence. Most tools skip this step. Getting classification wrong means filing cases with proof that doesn’t match what the issuer evaluates. Slateward’s dispute scoring starts here.
The data exists. The packaging doesn’t.
SaaS companies already collect every signal needed to win a dispute: session logs, feature usage, billing patterns. None of it reaches the card network because no tool connects your analytics stack to the dispute process. That’s the gap Slateward closes.
Every disputed dollar you write off had evidence that could have saved it.
Dispute ratio threshold drops to 0.9% this year. Companies that feel safe today may not be by Q4.
$30M–$80M ARR SaaS · Stripe + any analytics tool